FAQ

Frequently Asked Questions

Find answers to common questions about our products, shipping, and policies.

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your package's progress.

Products & Quality

Are your products organic and natural?
We carefully curate our selection to include high-quality, natural, and organic products. Each product page includes detailed ingredient information and certifications.

How do I know which products are right for me?
Our product descriptions include detailed information about benefits and recommended uses. For personalized recommendations, feel free to contact our customer support team.

Do you test on animals?
We are committed to cruelty-free practices and partner only with brands that share this value. None of our products are tested on animals.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase for unopened products in their original packaging. Please contact us to initiate a return.

Can I exchange a product?
Yes, exchanges are available for unopened products within 30 days. Contact our support team to arrange an exchange.

Account & Privacy

Is my personal information secure?
Absolutely. We use industry-standard encryption to protect your personal and payment information. We never share your data with third parties without your consent.

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and checkout faster in the future.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us. Our team is here to help!